More Home Depot Frustration

If it weren't for the convenience and the hours, I think I'd boycott Home Depot. We were looking for a Schluter shower kit, it's a waterproof pan and drain system for making a tile shower. We phoned a local tile place, and they didn't have the right size (we wanted 32" x 60"), so we phoned the local Home Depot (actually Deb did). The closest one didn't have the right size, so I went to the next closest one, knowing that they have 2 the right size in stock. I go to the most logical section, where, they have all the tubs, and acrylic shower kits. I ask someone there, saying it's for building a tile shower stall. He points me to the tile section. I look around the tile section for 5-10 min. and don't see anything resembling what I'm looking for. So I go to the help desk to see if they can help. The one girl just laughs the whole time at the silly name of the product. I end up going around the store being sent from place to place, for almost an hour. The guy in flooring shows me drawings of how to build a mortar bed shower, then dumps me off in the plumbing section. I say I'm looking for a specific product, he just says it doesn't matter what brand I get. I'm looking for a specific product, so it does matter what brand I get. I remember that Deb was talking to Bernardo, we find Bernardo, and he takes me right to the shower kit. Only an hour to find something that I know they have in stock. Talk about frustration. The kit looks great, it'll save more than an hour off making the shower stall, so I suppose it was worth the hassle.